Customer satisfaction is immensely important to us at Credit Check Services, not just because it is a key factor for our ISO 9001 certification, but more importantly because satisfied customers continue to use our employment screening services and also recommend our company to others.
Every month we carry out surveys in four main categories to assess any specific areas where we can improve and to assess overall customer satisfaction.
For the last year we have maintained an “overall satisfaction” ratio of 100%, and allowing for any specific areas regarded as “poor” we have achieved an overall rating of 98.3% satisfied. [ figures correct as of 30 April 2011 ]
Whilst our overall satisfaction ratios are very high we also recognise that we are not perfect and we will always seek feedback on how we can improve. Even if you are not yet a customer of ours we would very much appreciate feedback, even if it is just about how helpful you find our websites; www.credit-check-services.co.uk and www.employmentscreening.co.uk
